Terms & Conditions

Last updated: June 29, 2026  ·  FlowMate FZE LLC, Business Bay, Dubai, UAE

These Terms and Conditions ("Terms") govern your access to and use of the FlowMate platform, website (flowmate.ae), and related services (collectively, "the Service") operated by FlowMate FZE LLC ("Company", "we", "us", or "our"), registered in the UAE (TRN: 105406750700001), Business Bay, Dubai.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Definitions

• "Client" means any individual or business that purchases or subscribes to the Service.
• "Platform" means FlowMate's WhatsApp Business API automation and CRM software.
• "Subscription" means the annual access plan priced at AED 4,999/year.
• "WhatsApp API" means the official Meta/WhatsApp Business API integrated within the Platform.

2. Service Description

FlowMate provides WhatsApp Business API automation software designed exclusively for Dubai real estate agencies. Features include, but are not limited to: AI-powered lead response, automated chatbot flows, team inbox management, CRM integration, Property Finder and Bayut lead capture, broadcast messaging, and agent performance reporting.

3. Subscription & Payment

• The Service is offered as an annual subscription at AED 4,999/year, inclusive of all features listed at time of purchase.
• Payment is due upfront upon onboarding. No monthly payment option is available unless otherwise agreed in writing.
• Prices are exclusive of VAT where applicable. UAE VAT (5%) will be applied where legally required.
• Renewal invoices will be issued 30 days before the subscription anniversary date.
• FlowMate reserves the right to revise pricing for renewals with 60 days' prior written notice.

4. Refund Policy

• FlowMate offers a 7-day satisfaction guarantee from the date of platform activation.
• Refund requests must be submitted in writing to info@flowmate.ae within 7 days of activation.
• No refunds are issued after the 7-day window or after WhatsApp API verification has been completed on behalf of the Client.
• Setup fees, if any, are non-refundable once work has commenced.

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited spam or bulk messages to contacts who have not opted in.
• Violate Meta's WhatsApp Business Messaging Policy.
• Transmit illegal, harmful, defamatory, or fraudulent content.
• Attempt to reverse-engineer, copy, or resell any part of the Platform.
• Exceed fair-use thresholds in a manner that degrades service for other users.

Violation of acceptable use may result in immediate account suspension without refund.

6. WhatsApp API Compliance

The Platform operates under Meta's official WhatsApp Business API. Clients are responsible for:

• Ensuring all contacts have opted in to receive WhatsApp communications.
• Complying with Meta's policies on message templates, frequency, and content.
• Maintaining their WhatsApp Business account in good standing with Meta.

FlowMate is not liable for account suspensions or bans imposed by Meta due to Client misuse of the API.

7. Data & Privacy

FlowMate handles Client and end-user data in accordance with UAE data protection regulations and our Privacy Policy. We do not sell or share personal data with third parties except as required to deliver the Service (e.g., Meta, CRM integrations).

All data is processed and stored within secure, UAE-compliant infrastructure.

8. Intellectual Property

All software, code, designs, logos, and content within the Platform are the exclusive property of FlowMate FZE LLC. Clients are granted a non-exclusive, non-transferable licence to use the Platform during the active subscription period only.

9. Limitation of Liability

To the maximum extent permitted by UAE law, FlowMate's total liability to any Client shall not exceed the amount paid by that Client in the 12 months preceding the claim. FlowMate is not liable for indirect, incidental, or consequential damages including lost revenue, lost leads, or business interruption.

10. Service Availability

FlowMate targets 99.5% monthly uptime for the Platform. Scheduled maintenance will be communicated at least 24 hours in advance. Downtime caused by Meta/WhatsApp API outages, third-party integrations, or force majeure events is outside FlowMate's control and is excluded from uptime calculations.

11. Termination

Either party may terminate the subscription with 30 days' written notice before the renewal date. FlowMate may terminate immediately for material breach of these Terms. Upon termination, Client data will be retained for 30 days and then permanently deleted unless export is requested.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Changes to These Terms

FlowMate reserves the right to update these Terms at any time. Clients will be notified by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.