Welcome to Flow Mate, operated by Flow Mate FZE LLC (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Flow Mate mobile application (“App”) and our related services.

By installing or using the App, you agree to the terms described below.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

a. Personal Information

• Name, email address, phone number, and company details
• Account login credentials (encrypted and secured)

b. Usage Data

• Device details such as model, operating system, IP address, time zone, and app version
• App usage logs, crash reports, and analytics to improve app performance

c. Communication Data

• Leads, chats, and property inquiries handled through the App, including via WhatsApp Business API (if enabled)

We do not collect any sensitive personal information unless necessary for app functionality.

2. How We Use Your Information

• Provide, operate, and maintain the Flow Mate App
• Enable secure communication between real estate agents and clients
• Manage property leads, listings, and automated workflows
• Send service updates, notifications, and support messages
• Improve performance, reliability, and user experience
• Prevent fraud and ensure compliance with applicable laws

We do not sell, rent, or trade your personal information.

3. Data Sharing and Disclosure

We may share limited data only when required for legitimate business purposes, such as:

• Service Providers: For hosting, analytics, and communication tools (e.g., WhatsApp Business API, Firebase).
• CRM Integrations: When you connect Flow Mate with your preferred CRM or third-party business tool.
• Legal Requirements: When disclosure is required by law or legal process.

All third-party partners adhere to strict confidentiality and data protection agreements.

4. Data Retention

We retain personal data only for as long as necessary to provide our services or comply with legal requirements. When you delete your account, your data is securely removed from our systems — except where retention is legally required.

5. Data Security

Your security is our priority. We use advanced technologies and organizational measures, including:

• End-to-end encryption for message data
• HTTPS-secured connections
• Encrypted servers and databases
• Role-based employee access controls

While we follow industry standards to protect your data, no digital system is entirely risk-free. Use of the App is at your own discretion.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data processing at any time
• Request a copy or transfer of your stored data

To exercise these rights, please contact us at info@flowmate.ae.

7. Third-Party Services

Flow Mate may integrate third-party services such as WhatsApp Business API, Firebase, or CRM tools. These providers may collect limited information necessary for their operations. We recommend reviewing their respective privacy policies for additional details.

Flow Mate is not responsible for data practices of third-party platforms integrated with the App.

8. Children’s Privacy

Flow Mate is designed for professional use by adults (18+). We do not knowingly collect or store personal data from minors. If you believe a child has provided us with information, please contact us for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be reflected by changing the “Last Updated” date above. Your continued use of the App after such updates indicates acceptance of the revised terms.

10. Contact Us